Service Hours: Normal working shift initially; flexibility required for 24/7 shift model if needed

• Shift I: 6:00 AM – 3:00 PM IST

• Shift II: 1:00 PM – 10:00 PM IST

• Shift III: [If required under 24/7 model]

Mandatory Skills

• 4–6+ years of hands-on experience with Citrix Virtual Apps and Desktops (7.x).

• Proficiency in Citrix Gateway, StoreFront, Citrix Director, and Citrix Studio.

• Experience with Citrix Cloud, FSLogix, profile management, and GPO configurations.

• Strong understanding of Windows Server OS (2016/2019/2022) and Active Directory.

• Knowledge of virtualization platforms (e.g., VMware, Hyper-V) and cloud environments (e.g., Azure, AWS).

• Familiarity with PowerShell scripting for automation and task efficiency.

• Understanding of ITIL processes and service management best practices.

Minimum Years of Experience Required:

• Citrix Support – 2–3 years (mandatory).

Responsibilities

• Manage and support Citrix Virtual Apps and Desktops (CVAD) infrastructure.

• Administer and support Citrix Gateway, StoreFront, Director, and Citrix Cloud services.

• Perform routine maintenance, patching, and upgrades across the Citrix environment.

• Monitor system performance and proactively address capacity or availability issues.

• Troubleshoot and resolve complex Citrix-related issues, including profile management, connectivity, and session performance.

• Collaborate with infrastructure, networking, security, and end-user teams to deliver optimal virtual workspace solutions.

• Provide consultation for new order processing and requirement gathering from customers.

Other Details

• Expected Effort (PMO): 24 PMO

• Language Requirement: English (no additional languages required).