Role Overview

The Booking Controller & Collections Head will lead the end-to-end revenue assurance function across multiple real estate projects. The role covers booking validation, documentation control, customer collections, compliance, MIS reporting, and coordination with Sales, CRM, Finance, and Legal. The position requires strong commercial understanding, leadership skills, and deep domain expertise in real estate operations.

Key Responsibilities

• Lead and manage the complete booking lifecycle with 100% compliance.

• Review and validate pricing approvals, payment plans, offers, and discount structures.

• Oversee demand generation, invoicing, and customer payment collections across projects.

• Track receivables, ageing, and customer defaults; ensure proactive follow-ups.

• Ensure accuracy of all customer documentation as per RERA and internal guidelines.

• Collaborate with Sales, CRM, Finance, and Legal for seamless customer and project flow.

• Strengthen SOPs, internal controls, audit compliance, and system/ERP process integrity.

• Handle customer escalations related to payments, agreements, and financial clarifications.

• Lead and mentor the booking, collections, and CRM teams.

Desired Profile

• 18–22 years of experience in real estate booking, collections, and revenue governance (developer side mandatory).

• Strong understanding of RERA rules, documentation, financial controls, and project cash flows.

• Experience using ERP/CRM systems like Farvision, SAP, Salesforce, or similar.

• Proven leadership in managing multi-project operations.

• Excellent communication, negotiation, analytical, and stakeholder management skills.

KRA & KPI

1. Revenue Collections & Cash Flow Management

• ≥95% monthly and ≥98% quarterly collection achievement.

• Reduce >60 days overdue by 20–30% quarterly.

• Demand-to-receipt cycle within 7–10 days.

• Cash flow variance within ±5%.

2. Booking Governance & Compliance

• 100% booking accuracy and documentation completeness.

• Booking approval TAT ≤ 24 hours.

• Zero unauthorized pricing/discount deviations.

• Zero major audit findings.

3. Customer Coordination & Resolution

• NOC/payment confirmations within 48 hours.

• 90% issue closure within TAT.

• 25% quarterly reduction in escalations.

4. Interdepartmental Collaboration

• Zero reconciliation mismatches with Finance.

• 95% SLA compliance with Sales, CRM, Legal, and Finance.

5. Team Leadership

• 10–15% YoY productivity improvement.

• Quarterly team training.

• Attrition ≤5% in critical roles.

6. SOP & System Improvements

• 100% implementation of updated SOPs.

• ≥98% ERP/CRM data accuracy.

• 3–5 automation enhancements per year.

7. Risk Management

• 20–30% reduction in high-risk accounts quarterly.

• Zero fraudulent booking/receipt cases.

8. Strategic Insights & Reporting

• MIS submitted by 2nd of every month.

• ≥90% forecasting accuracy.

Required Skills – Farvision ERP (Mandatory)

• Hands-on expertise in Farvision modules used in real estate.

• Ability to manage sales bookings, unit blocking, and inventory checks.

• Skilled in updating customer details, leads, and follow-ups in Farvision CRM.

• Experience generating MIS reports, dashboards, and booking summaries.

• Ability to manage payment schedules, demand letters, and receipts via Farvision Finance.

• Strong coordination with Sales, CRM, and Accounts through Farvision workflows.

• Knowledge of pricing, inventory, TPR, and scheme updates.

• Proficient in managing KYC, booking forms, agreements, and documentation in Farvision.

• Understanding of approval workflows (discounts, cancellations, unit changes).

• Ability to extract and analyze customer/project-level data.

• Experience in raising invoices, credit notes, and adjustments.

• Ability to support audit processes through system reports.

• Capability to troubleshoot system issues and coordinate with IT/ERP teams.