About Visy:
Visy is a family-owned Australian organization and a global leader in sustainable packaging, recycling, and logistics. With operations across 150+ sites globally and a workforce of over 7,000 employees, Visy is Australia and New Zealand’s largest manufacturer of food and beverage packaging made from household recycling. Visy processes nearly 40% of Australian household recycling and supports customers with logistics, packaging supplies, and point-of-sale solutions. Visy India, based in Hyderabad, is expanding its technology hub to support global operations.

Role Overview:
Visy is looking for an experienced ServiceNow Administrator to support and enhance its ServiceNow ITSM platform. The role involves administration, configuration, automation, integrations, and continuous improvement of ServiceNow modules while ensuring platform stability, security, and performance.

Key Responsibilities:

• Administer and support ServiceNow ITSM modules including Incident, Problem, Change, Service Catalog, and Knowledge Management

• Implement and maintain Hardware Asset Management (HAM) and Software Asset Management (SAM) processes

• Manage and enhance the CMDB, ensuring accurate CI relationships and data integrity

• Configure, manage, and troubleshoot ServiceNow Discovery and Service Mapping

• Develop and maintain API integrations with enterprise systems such as Active Directory, Microsoft 365, SCCM, and Intune

• Configure workflows, automation, UI policies, business rules, and Flow Designer

• Manage user roles, permissions, and ACLs to ensure security and compliance

• Troubleshoot platform issues and coordinate with internal teams for resolution

• Plan and execute ServiceNow upgrades with minimal business impact

• Review new ServiceNow features and recommend improvements aligned with business needs

• Collaborate with IT teams and stakeholders to resolve technical and user issues

• Ensure SLA compliance and meet defined performance metrics

Required Skills & Experience:

• Bachelor’s degree in Information Technology or a related field

• Minimum 4+ years of hands-on experience administering ServiceNow ITSM modules

• Strong experience with IT Asset Management (HAM and SAM)

• Proven expertise in CMDB management and ServiceNow Discovery

• Strong scripting experience using JavaScript, Glide API, Flow Designer, business rules, and UI policies

• Experience with REST API integrations and third-party system connectivity

• Knowledge of software license compliance and IT asset lifecycle management

• Familiarity with ITIL framework and IT service management principles

• Ability to handle critical issues and work under pressure

• Strong analytical, troubleshooting, and problem-solving skills

Technical Skills:

• ServiceNow ITSM, ITAM, CMDB, Discovery

• JavaScript, Glide API, REST APIs

• Web technologies: HTML, CSS, XML, HTTP

• Flow Designer and automation

Certifications (Preferred):

• ServiceNow Certified System Administrator

• ITSM, ITAM, CMDB, or Discovery certifications