Job Description:

We are looking for a highly experienced SOC Delivery Lead to oversee SOC delivery operations, ensure SLA compliance, and act as a key coordinator between the SOC team and service delivery management.

Key Responsibilities:

• Oversee SOC service delivery and operations

• Ensure SLA adherence and operational excellence

• Coordinate with offshore/onshore SOC teams

• Manage escalations and ensure timely incident resolution

• Conduct performance reviews and guide SOC teams

• Provide reports to the Service Delivery Manager and Head of SOC

Required Skills:

• Extensive experience in SOC operations and delivery

• Strong leadership and stakeholder management

• Deep understanding of ITIL, SOC KPIs, and incident management

• Excellent communication, coordination, and reporting skills

Qualifications:

• Bachelor’s degree in Computer Science, Cybersecurity, or equivalent

• Preferred certifications: CISSP, CISM, ITIL Foundation

Notice Period:

• Maximum 15 days