ROLE OVERVIEW

We are looking for a Client Service Associate who will act as a bridge between clients and recruiters on the Shiftz platform.
This is a coordination and quality control role, NOT cold sales.

The role focuses on understanding client hiring needs, briefing recruiters accurately, and ensuring timely, quality candidate sourcing.

KEY RESPONSIBILITIES

1. Client Requirement Understanding

• Interact with clients to understand:

  • Role requirements

  • Required skill sets

  • Experience levels

  • Salary ranges

  • Hiring timelines

• Analyse and break down job descriptions into clear hiring criteria

• Ensure complete clarity before sourcing begins

2. Recruiter Coordination & Sourcing

• Identify and reach out to relevant recruiters on the Shiftz platform

• Clearly brief recruiters on:

  • Role expectations

  • Skill requirements

  • Timelines

• Ensure recruiters submit relevant and quality candidate profiles

• Regular follow-ups with recruiters to meet deadlines

3. Candidate Quality & Process Tracking

• Review incoming candidate profiles for basic relevance

• Flag profile mismatches or quality issues

• Track hiring progress for each open role

• Coordinate interviews, feedback, and status updates where required

4. Internal Coordination

• Work closely with:

  • Sales teams

  • Platform / operations teams

• Update hiring status and progress regularly

• Ensure smooth communication between all stakeholders

REQUIRED EXPERIENCE & SKILLS

• 1–3 years of experience in:

  • Recruitment coordination

  • Client servicing

  • HR operations

  • Staffing or hiring platforms (preferred)

• Strong ability to understand and interpret job descriptions

• Good communication skills in English & Hindi

• Strong follow-up and coordination skills

• Comfortable working in a fast-paced environment

• Basic understanding of recruitment workflows and hiring processes

REQUIRED SKILL SET

• Client Onboarding

• Candidate Communication

• ATS Navigation

• Data Entry Accuracy

• Stakeholder Relationship Management

• Process Documentation

• SLA Adherence

• Problem Resolution

• Calendar Management

• Vendor / Recruiter Coordination

WHAT WE’RE LOOKING FOR

• Detail-oriented and organised

• Clear and confident communicator

• Process-driven mindset

• Comfortable handling multiple roles simultaneously

• Ownership-driven – focused on outcomes, not just tasks